1. Basic policy
With the rapid development in recent years of the Internet and IT technology, in view of the importance of protecting personal information in the advanced information and communications society, our company considers protection of personal information as our social responsibility through all our business operations. Information is an indispensable resource for us to provide the best products, services, and information; all personels engaged in business in our company recognize our social responsibility, and strive to manage and protect the information.
We comply with laws, regulations, and other standards related to personal information, remember policies listed below, and also put a lot of effort in protecting personal information.
2.Handling policy
(1) The purpose of collecting personal information is explained in advance, and will not be used without permission. The collected personal information is used in a limited scope as agreed, and will be handled appropriately.
Provision of personal information is arbitrary, however, it should be noted that we may not carry out our service if some personal information is not provided. Furthermore, we will not obtain personal information by a way that cannot be easily recognized.
1). Purpose of usage
For shipment of product, to conduct transaction such as payment confirmation, smoothly.
To provide more accurate product information and services, and to carry out after-sales service.
To collect statistical data in order to develop a better service.
As a part of recruitment, hiring procedures, and as business correspondences
2). Collection method
Information is provided to us when filling out the application form during product purchase and transaction information.
Information provided when filling out the prize competition or questionnaire.
Information provided when visiting our website via the Internet, mobile phones, etc.
Information regarding resume, CV, provided by the job applicants.
3). Personal information that has been entrusted
In our mobile contact network service, we keep some personal information entrusted by the subscriber. The purpose is only to deliver e-mail from the subscriber.
In addition, we handle daily goods payment ticket commissioned from local governments, where the information will be used only for shipment of the product, support work, introducing new products, and questionnaire.
(2) To prevent and minimize risk of unauthorized access to personal information or loss of personal information, destruction, alteration, and leakage, we set specific rules and enforce safety measures, both from technical and organizational aspects.
(3) We put effort to manage the personal information to be up-to-date and accurate. In addition, from the point of view of profit protection, we response to disclosure request, and will promptly correct any incorrect information.
(4) We may provide the entrusted personal information to external companies in order to achieve the purpose agreed beforehand, or may provide it to our partner companies to improve our services and user’s convenience. Other than that, we will not disclose personal information to third parties without the consent of the person, except in the following cases.
(5) We will respond regarding complaints and consultation about personal information.
3. Activity policy
(1) In our company, officers and employees (regular employees, associates, contract employees) engaged in business, properly recognize the importance and the basic principles of personal information, comply with the personal information protection management system, and comply with laws, regulations, and other standards related to personal information.
(2) Establish an internal personal information protection management system related to personal information. In addition to thoroughly enforce personal information protection to all officers and employees working in our company, we strive to continuously review and improve the system to reflect changes in the external and internal environment, in order to maintain appropriate protection of personal information.
4. Procedures of disclosure, correction, etc.
Our company accept the claim and request of disclosure of personal information from the person him/herself, request of notification of the purpose of usage, and request of disclosure and correction (correction, addition, deletion) in case the contents of the personal information we keep is incorrect. Please contact the personal information consultation officer regarding the procedure for disclosure.
1. What is personal information
The personal information mentioned in this privacy policy, is the information provided regardless of the information media, which are name, address, telephone number, e-mail address, etc., that can identify a person, or information specific to a person.
2. Collection and use of personal information
Regarding the handling of collected personal information, we clarify the purpose of using personal information as belows. We will not use personal information beyond the necessary scope required to achieve the specified purpose, and take measures to prevent it being used outside the purpose.
1). Purpose of usage
For shipment of product, to conduct transaction such as payment confirmation, smoothly.
To provide more accurate product information and services, and to carry out after-sales service.
To collect statistical data in order to develop a better service.
As a part of recruitment, hiring procedures, and as business correspondences.
2). Collection method
Information is provided to us when filling out the application form during product purchase and transaction information.
Information provided when filling out the prize competition or questionnaire.
Information provided when visiting our website via the Internet, mobile phones, etc.
Information regarding resume, CV, provided by the job applicants.
3). Personal information that has been entrusted
In our mobile contact network service, we keep some personal information entrusted by the subscriber. The purpose is only to deliver e-mail from the subscriber.
In addition, we handle daily goods payment ticket commissioned from local governments, where the information will be used only for shipment of the product, support work, introducing new products, and questionnaire.
3. Provision of personal information
The entrusted personal information will not be provided to a third party.
4. Inquiry, correction, and deletion of personal information
We point you out to the contact center when asking you to provide your personal information. Regarding the contents of the personal information that we received, if you wish to query / correct / delete your information, please request to the contact center. After we can verify that the request is from the person him/herself, then we will disclose, correct, or delete the information in a reasonable period of time.
Example:
* To check the registered contents of your own personal information
* In case there is an error in the registered information
* To unsubscribe from e-mail, direct mail, or phone call explaining new service
5. Safety management of personal information
We assign personal information protection administrator to strictly manage, and take precautions of loss, destruction, alteration, and leakage of the provided personal information.
Also, when you provide personal information over the Internet, in preparation for an unauthorized access by a third party, the information is encrypted by SSL (Secure Sockets Layer) or other conformant security technology, to ensure a secure communications.
6. Personal information of persons under 15 years old or adults who lack in ability for sound judgment
For person under 15 years old or adult who lack in ability for sound judgment, please provide the personal information after agreed by the parent or guardian.
7. Changes to this privacy policy
We may revise this privacy policy following the change of laws, regulations, and other standards.
8. Contact center
Please contact personal information protection administrator regarding inquiries, complaints, and consultation about this privacy policy.
9. Cookie, IP address
In order to improve user’s convenience when browsing our website next time, or to measure the effectiveness of advertisement, we may send an industry-standard technology that identifies your computer, called cookie (Note 1), which is stored in the hard disk. This cookie is intended only for measurement of website access situation, and not to identify individual. You can choose to refuse cookie by a setting in internet browsing software (browser), however, please take note that some functionality may not execute normally in such a case where you choose not to receive cookie.
Since cookie and IP address information alone can not identify a specific individual, we do not consider them as personal information. However, when these information and personal information are used together, then they are considered as personal information also. In websites operated by our company, even if it is not possible to identify a specific individual just by cookie or IP address, we will disclose the purpose and method of using cookie and IP address information. Also, it is possible to refuse cookie information by browser setting. However, you may not be able to use our service, and in that case we will publish regarding that condition on our website.
(Note 1) “Cookie” is a mechanism to record information once accessed by the users in their own PC. That stored access information is then loaded when needed, which enabling secure access and convenient website access to the user.
10. SSL
In our company’s home page, to completely manage and protect personal information, we have adopted data encrypted communication called “SSL” (Note 2), for pages that deal with personal information. In addition, to prevent unauthorized access to our server, we have adopted “Fire Wall” (Note 3). Even in a case when a third party has intercepted our communications, no data is stolen thanks to the encryption.
(Note 2) “SSL” stands for Secure Socket Layer, which is used to encrypt the exchange of communication data, to prevent eavesdropping of information by a third party, tampering, spoofing, etc., and is the most popular communication encryption method on the Internet.
(Note 3) “Fire Wall” is a system to prevent unauthorized intrusion from the Internet.
11. Web beacon
“Web beacon” (sometimes called “clear GIF”) is a micro electronic image embedded in a web page or an HTML-format e-mail. We may use viewing/browsing information collected from web beacon, combined with information for identifying person. These information will be used only for purpose explained beforehand.
12. Use of individual URL
We may attach URL with an encrypted identification parameters (individual URL) inside the information e-mail delivered to our customers. We may use the viewing/browsing information collected using this individual URL.
13. Personal information subject to disclosure
We will immediately response to the request for personal information subject to disclosure from the person him/herself, regarding the following matters.
Company name: Arcadia, Inc.
Personal information protection administrator: Director TEL: 050-5830-0750
Personal information subject to disclosure, is used for mail delivery service, and answering to the inquiry.
However, there is an exception about notifying the person or announcing the purpose of usage, when there is a need to cooperate to national institutions or local governments to carry out the laws and regulations, in the situation where there is a risk of harming life, physical body, property, rights of the person him/herself or of a third party.
We will verify person or representative agent who files request for disclosure, in writing or by phone.
Arcadia, Inc.
Personal Information Protection Contact Person
Tel: 050-5830-0750
